Privacy Policy 178bet –
User Data Protection

Introduction and Scope of This Policy

This Privacy Policy is published by 178bet to outline our commitment to protecting the personal information of all users on our platform. When you register an account, make a deposit, play games, or simply browse the 178bet website, you are entrusting us with some of your personal information. We take that trust seriously.

This policy applies to all services offered by 178bet, including the main website at 178bet.wine, mobile app, and any related services operating under the 178bet brand. This policy also applies to all your interactions with our customer support team, whether via live chat, email, or other official communication channels.

By registering and using the 178bet platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. If you have any questions, our team is available via 24/7 support.

Information We Collect

178bet only collects information that is strictly necessary to provide a safe, fair, and responsible service. The following are the categories of data we collect:

Data You Provide Directly

• Identity Information: Full name, date of birth, identity card or passport number.
• Contact Information: Email address, phone number, residential address.
• Account Information: Username, password (stored in encrypted form), language preference.
• Financial Information: Payment method details (stored as secure tokens), deposit and withdrawal transaction records.
• Verification Documents (KYC): Copy of identity card, passport, utility bill, or proof of address document.

Data Collected Automatically

• Device Data: Browser type, operating system, screen resolution, device type.
• Connection Data: IP address, estimated geographic location, internet service provider (ISP).
• Activity Data: Login records, pages visited, session duration, betting and gaming history.
• Cookie Data: Session cookies and preference cookies as described in the Cookie Policy section below.

Data Usage Purpose

Every piece of data we collect has a clear and legitimate purpose. We do not use your data for any purpose other than those stated below:

Data Sharing with Third Parties

178bet does not sell or rent your personal data to any party. However, in certain limited situations, we may need to share some of your information with the following parties:

• Payment Processing Provider: To process your deposits and withdrawals via FPX, e-wallets, and local bank transfers. These providers are bound by strict confidentiality agreements.
• Game Solutions Provider: Third-party game operators providing content such as slots, Live Casino, and Sports may receive game IDs and transaction records required for game functionality.
• Regulatory Authority: We are required to disclose certain information to authorities when mandated by law, court order, or official investigation.
• Platform Analytics Provider: We use internal analytics tools that process anonymized data to help us understand usage patterns and improve the user experience.

Cookie Policy

The 178bet website uses cookies to keep the platform running smoothly and to give you a better experience. Cookies are small text files stored in your browser when you visit our website.

Types of Cookies We Use

Necessary Cookies Functional Cookies Analytics Cookies Security Cookies

• Necessary Cookies (Required): Required for core platform functions such as login session verification, security, and basic navigation. These cookies cannot be disabled.
• Functional Cookies: Save your preferences such as language, display settings, and game preferences for a more personalized experience.
• Analytics Cookies: Helps us understand how users interact with the platform. This data is collected anonymously and used solely for improvement purposes.
• Security Cookies: Used to detect suspicious login activity, prevent unauthorized access, and protect your account from cyber threats.

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and security of your account on our platform.

Data Retention Period

178bet retains your personal data only for as long as necessary to fulfill the original purpose of collection or as required by law. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for the duration your account is active and in use.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure.
• Platform Activity Log: Retained for 2 years for security and dispute resolution purposes.
• Support Communication Records: Retained for 3 years for reference and service improvement purposes.
• Closed Account Data: Core data is retained for the legally required period, then permanently deleted or anonymized.

Your Rights as a User

As a 178bet user, you have the following rights regarding your personal data. We respect and support the exercise of all these rights:

To exercise any of the above rights, please contact our data protection team by email at [email protected] or via 24/7 live chat. We will process your request within 30 working days. In complex cases, this period may be extended to up to 60 days with notice to you.

Platform Technical Security

178bet continuously invests in security infrastructure to protect user data. The key technical measures we employ include:

• Data Encryption at Rest and in Transit: All data is stored in encrypted form using AES-256. All communications between the platform and users are secured with TLS 1.3.
• Two-Factor Authentication (2FA): Additional security features are available for all user accounts to prevent unauthorized access.
• 24/7 Threat Monitoring: Our security system monitors suspicious activity in real time and sends immediate alerts to the security team.
• Regular Penetration Testing: We conduct independent security tests on a regular basis to identify and address vulnerabilities before they can be exploited.
• Role-Based Access Control: Only specifically authorized personnel may access user data, and all access is logged and audited.

Data Breach Notice

While we take all reasonable precautions, no system can guarantee 100% absolute security. In the event of a data breach affecting your personal data, 178bet is committed to:

• Notify affected users within the required timeframe 72 hours after the breach is detected.
• Notify the relevant authorities as required by law.
• Take immediate remedial action to limit the impact of the breach.
• Conduct a thorough investigation and implement preventive measures to avoid recurrence.
• Provide support and guidance to affected users on the steps they should take.

Changes to This Privacy Policy

178bet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made, we will notify you via:

• In-platform notification while you are logged in.
• A notification email will be sent to your registered address for any significant changes.
• Update the "Last Updated" date at the top of this document.

Your continued use of the 178bet platform following any changes to this policy will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed.